Sugar and IBM: the best of both worlds

Sugar and IBM: the best of both worlds

With the partnership between SugarCRM and IBM becoming more and more solid, DRI decided to join forces and became an IBM partner in May 2012. The idea behind this partnership is to be able to deliver to our customers the flexibility of SugarCRM along with the robustness and functionality of IBM.

In more technical terms, Sugar complements your investment in IBM systems giving you an excellent experience on IBM PureSystems and IBM Systems i, x, and p. Extensive benchmarking with the POWER7 shows that it’s a perfect platform for a Sugar based solution, both in terms of performance and reliability.

The latest SugarCRM version (6.5.2) is integrated, out-of-the-box, with a number of IBM business applications:

  • Connections: a web-based social collaboration platform that allows your sales team to tap the expertise of the entire organization (really quite cool, see here);
  • Cognos: a sure way to move transform all the key business data in SugarCRM into information and insight, enhancing Sugar’s native reporting tool and with a full breadth of BI capabilities;
  • LotusLive: all the collaborative power of LotusLive without ever leaving SugarCRM. Use LotusLive’s Online Meetings and file sharing capabilities, as well as integrated document management with SugarCRM;
  • Lotus Notes: via a simple plugin, integrate SugarCRM with email, calendars, feeds and, of course, an address book.


Still on the 2012 roadmap there are some exciting improvements to the Connections integration and few more goodies, such as Sterling for all your ecom needs and Unica for marketing processes automation.

Quite exciting to see all that’s been done, considering the partnership is relatively recent.

So the whole DRI + SugarCRM + IBM package would be: a SugarCRM instance being used as your business platform, perfectly tuned and customized to fit your specific needs and business processes. On top of that, an integration with your existing and new IBM applications, such as Lotus os Cognos. All this running on a robust, state of the art cloud infrastructure. All doable. Today!