Today’s organizations must become leaner and relate with customers in several channels. Organizations must quickly locate expertise, and create ad hoc teams to work on specific issues.
Customers today are sharing information between themselves and with organizations. Organizations that are closed, either by not listening or by working in silos will become more and more detached from the leading edge. Enterprise collaboration platforms are an indispensable link because The Social Enterprise is all about cooperation.
IBM Connections is an online collaboration platform that can help your organization engage the right people, accelerate innovation and deliver results.
By integrating SugarCRM and IBM Connections, you can drive a more effective communication and teamwork, both inside and outside your organization. A full blown online collaboration platform, fully linked with your business processes, that will allow you to work collaboratively, whatever you are doing.