The contact center should be a source of great customer experiences. From a simple email request to an urgent phone call, each customer interaction is important. Great experiences need to be delivered consistently across all channels. A positive outcome for each experience requires context and coordination.
Founded in 2003 by a team with a solid contact center experience, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP based, without any PBX. For large-scaled organizations.
Collab’s OneContact solution, an IP-based Multimedia Contact Center, integrates all media and enables multi-site contact centers in a distributed model. Integrated with SugarCRM, it links customers and business processes, optimizing coordination of people and processes for the benefit of the customer. A scalable and redundant solution suitable for both small and large Contact Centers.
For more info checkout http://www.collab.com