Diogo Rebelo interviewed by Semana Informática magazine.
Semana Informática wrote an article about CRM and Diogo Rebelo shared some of his thoughts.
"In the past, CRM implementations were seen as massive developments, with a top-down design and high failure rate. Currently there are ways, both in terms of software and infrastructure, to make more agile and efficient implementations."
You can download the article (in Portuguese) here.